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How many times did you make an early check-in at the hotel front desk? I had a situation that I had to make a late check-out at the hotel on holiday in Turkey. Travelers are like truckers - they going from one destination to another to make the check-in & check-out.

Hotel guest travelers are like truckers

Mobile app for hotel check-in, have you ever try to use it? If the answer is NO you gonna have to try. I remember when I was in Luxembourg for a weekend and I try to rent a room in a very good, famous name hotel. I came to the Hotel reception and I see a long queue of American tourists. I took my mobile phone, open the search engine and type the name and localization of the hotel.

I found an offer on the first page on Google, so I press the title and book the room as fast as I could. In a couple of moments, I received an SMS with a confirmation code, an email with the reservation code and a bell with number 3  notification inside the website that I made a reservation. It was about 2 o'clock and there were many hotel guests in front of the main hotel entries. I was thinking if I can online check-in but my battery was not full so I decided to make classic offline check-in at reception and speak with nice hotel staff.

After 15 minutes of standing in the queue, I was the first and gave the booking code for the Lady at the reception, the code I received by SMS and email. Lady took the code and after a few minutes, she said there was no such reservation number. I smiled and thought that I was so tired that I gave the numbers in the wrong order :) so I gave the hotel serves a mobile with a reservation number. I conducted my interviews in English, but English is not the first language in a wealthy little country like Luxemburg. In Luxembourg, you can communicate in 4 languages: English, French, German and Dutch.

I bought a cheap room with breakfast, not any suite overlooking the old town. Unfortunately, after a few minutes, I found out that my reservation number is not in the computer system of the hotel, the queue behind me was getting long so I went aside and check all credit card details, name and surname. A light bulb splashed over my head and it reminded me of the situation when in France I had unloaded cargo from a long truck over the busy fixed hour and I arrived ahead of time because there were no traffic jams on the highway. I couldn't check-in because I was too early. Arrival too early means that hotel guests can not start the check-in process because of some hotels regulations.


How to check-in too early? truckers check in

I waited until the time when hotel guests are officially received in order to eliminate errors related to the existence of early hotel guest registration. I stood in the queue again and after a dozen minutes, I smiled again at the receptionist with the same reference number. After a long time of checking the hotel room reservation number, it turned out that the number exists in the hotel database!

I start to ask myself the related questions:

  • What does ‘check in’ mean in a hotel?
  • What is the process of checking into a hotel?
  • What is self check in the hotel?
  • What happens if you check in late to a hotel?
  • How do I check-in and check out in a hotel?
  • What should I be careful about as handling my credit card details of the hotel and can I refuse to do so?
  • Do you need to call a hotel if you check in late?

The booking number exists and is assigned to the type of room I paid for. After a longer analysis of the situation, I realized that I had been waiting for a room for hours and my experience as a hotel guest is low. It turned out that my reservation is being made in 2-3 weeks until today ... yes, only for a longer period of time. I felt like I traveled back in time I mean 2-3 weeks haha!

It was my first early check-in or late check-in situation, so I did not know what I had to do, I decided not to do the stupid disagreement scandal and paid cash for the room for tonight. Another surprise :-0 the hotel is fully booked and there is not even one free room, ordinary type, b. Not even the most expensive apartment available. Just in case I try to make mobile check-in but it was not available. I was thinking to pay an extra charge for hotel services but I went out and I didn't call customer service the next day.


Check-in and check-out - trucker check in and trucker check out

Because it was a holiday period and the weather was very nice, all hotels in Luxembourg were booked and I had no choice - I had to leave this small country just to check in a hotel abroad. My guest experience not event start and I was curious - is about check-in and check-out online service or maybe some problem with online purchase.

As an international truck driver in Europe, I have more times registered the goods in my truck than hotel registrations in hotels scattered all over Europe. While driving in Western Europe, I know that it is difficult to communicate in plain language with customer service in warehouses, seaports, airports, container ports, large distribution centers, wholesalers, paid parking lots and shopping centers.

Arriving too early to load or unload the goods is better than being late at the appointed time. Every truck driver from the international heavy league has had an adventure with check-in before and after time. In large distribution centers, everything has to run very precisely like a Swiss watch with a white cross in the logo on black background. Driving 5 minutes too early may deprive the person responsible for the smooth flow of goods of the time bonus. On-time status is very important on arrival documents with timestamp information.


Not enough time for the TRUCKER CHECK-IN mobile app

Using mobile applications for truck drivers is something new, so not many old-fashioned drivers know how to register a user account and then enter the minimum data in order to be able to log in to the mobile application. Truck drivers are not tourists from a 5-star hotel with alcoholic drinks included in the all-inclusive option. There is often no fast Internet connection in front of distribution centers and therefore drivers do not want to wait a minute or two for the mobile application to load.

I remember when I had to unload express parcels in a place several dozen kilometers away from the motorway, the weather was bad, it was dark and the road was badly marked. After unloading, I thought that I would log into the PWA TRUCKER CHECK IN application and describe my experience so that other drivers could avoid some problems that I encountered when reaching the place of unloading and during unloading.

I had to fill out an international consignment note, scan it in a mini scanner, fill out an unloading form on a mini-computer in the truck cabin. Then check the technical condition of the trailer, check the new transport order and the new access road. I decided to sign up to the application for drivers and write a brief description, after a minute it turned out that I had poor internet, I waited a few minutes and could log in. I wrote a short description of how to get there to avoid a fine for the excess tonnage of goods, how to avoid a low bridge and the fact that there are two entrance gates, I wrote that the gentleman at the entrance gate is deaf in one ear and it is best not to use English, but use a translator.

I filled out all the necessary fields of the form on TRUCKER CHECK IN application such as: 

  • access to parking
  • is it possible to pause in front of the warehouse
  • access to coffee
  • access to the toilet
  • load time
  • food access

and before pressing the SEND button, a phone called and the information that my new load has been changed because the driver who was supposed to arrive has run out of work time, the other driver is in a traffic jam and that I m late a few hours already and that I have to go now and then unap the engine and We're flying, I flew so fast that I forgot to check out and press the send button with a description of my unloading experience on the TRUCKER CHECK IN application.

It was the moment when, while driving to the new loading address, I realized that no the driver should provide information about CHECK IN CHECK OUT only to the owners of shipping companies in order to attract better quality trucks drivers. There are more and more companies in America and Europe that complain about the lack of drivers. Maybe it is a good time for forwarding companies and logistics companies to start meeting the expectations of drivers not only financially but also informatively.

Simple, check-in and check-out times to change and improve the self-check-in process for truckers and the trucking industry.

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